When is my fee refunded?
Updated October 2026 · 2 min read
The milestone depends on the programme
| Programme | Approved reward milestone |
|---|---|
| 1-Step Standard | 3rd approved reward |
| 1-Step Pro | 3rd approved reward |
| 2-Step Standard | 3rd approved reward |
| 2-Step Pro | 3rd approved reward |
| 3-Step | 3rd approved reward |
| Instant | 5th approved reward |
| Pay After Pass | 4th approved reward |
1-Step Standard
- Approved reward milestone
- 3rd approved reward
1-Step Pro
- Approved reward milestone
- 3rd approved reward
2-Step Standard
- Approved reward milestone
- 3rd approved reward
2-Step Pro
- Approved reward milestone
- 3rd approved reward
3-Step
- Approved reward milestone
- 3rd approved reward
Instant
- Approved reward milestone
- 5th approved reward
Pay After Pass
- Approved reward milestone
- 4th approved reward
Each account counts its own approved rewards. A reward on another account does not advance this account's milestone, and a submitted or refused request is not an approved reward. Completing an evaluation phase is not itself a reward milestone.
What is refunded
The policy refers to the programme fee. Do not assume that optional add-ons, reset fees or every other purchase-related amount are included. A discounted programme purchase does not create a refund entitlement to an undiscounted reference price.
At the current published sale price, a $100,000 2-Step Standard programme fee is $213 before add-ons. Its 3rd-approved-reward milestone does not turn the original fee basis of $420 into the amount paid. Keep the actual order record when checking the refund.
Automatic does not mean unconditional
No separate request is needed for the programme fee refund at the specified reward. The reward must still be approved under the account rules. The normal reward calendar, qualifying days, identity verification and payment-detail requirements apply; the refund policy does not bypass them.
Approved rewards follow the 48-hour initiation policy from approval, with its exclusions and separate provider settlement. The fee-refund milestone is not a promise that a programme will be passed or that a particular number of rewards will be achieved.
Checking a missing refund
If the milestone reward is approved and the fee refund is unclear, send support the account ID, original order reference and relevant approved reward references. Ask which programme fee and milestone were applied. Keep optional add-ons and reset charges separate in your question.
This automatic reward-milestone policy is separate from the purchase refund policy, which has its own eligibility and timing. If you are asking to cancel a recent purchase, read refunds within 14 days rather than treating an unachieved reward milestone as a cancellation right.
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