Keeping your account secure

Protect both sets of access

Your website/dashboard sign-in and your trading account login serve different purposes. Keep their passwords private and use the published website and dashboard destinations. Avoid reusing a password across unrelated services.

Permission to operate multiple accounts does not authorise shared access or third-party management. The account rules prohibit sharing, selling, transferring or having someone else manage the account.

Recognise the genuine support route

Use the Contact page, on-site live chat or [email protected]. The community policy is that staff never DM first and support is not handled in Discord DMs. An unsolicited request for credentials, identity documents or a wallet recovery phrase should not be treated as a genuine support instruction.

• Do not post passwords, payment details or identity documents in public channels.
• Use the account/order ID when reporting a problem.
• Check a destination before signing in or following an account link.
• Never give someone access because they promise to pass an evaluation for you.

If you suspect unauthorised access

Contact support through a published route and explain what happened and which account is affected. Stop sharing the affected credentials and use the legitimate password-recovery route where appropriate. Preserve relevant messages or transaction references without publishing private information.