Finding your login details
Updated October 2026 · 2 min read
Find the account in your dashboard
Open the account associated with the completed purchase and check the programme, stage and simulated account size. Copy the trading login and server carefully. An evaluation account and a later simulated funded account should not be confused simply because they belong to the same person.
Account credentials are private. Do not post a screenshot containing the password in a support channel or give access to a third-party challenge-passing service.
Match the login to its server
- Use the trading account login rather than the dashboard email address.
- Select the server supplied with that account.
- Use the current trading password for that account.
- Confirm that the connected account shows the expected programme and stage before placing an order.
A successful dashboard sign-in does not by itself confirm that the platform connection is using the correct credentials. If a connection error remains, keep the error message and account ID together when contacting support.
If details are missing or do not match
Check whether the order completed before paying again. Contact support if the account size, programme or access details do not correspond to the purchase. Support can identify the account from its reference; do not send the password as proof.
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Need a clear answer?
Contact support with the question and your account ID, if you have one. Never send your password.
