Refunds within 14 days
Updated October 2026 · 2 min read
Check the access condition as well as the date
The cancellation window is not a chance to trade the programme and decide later. A started/accessed programme, failed evaluation, rule breach or change of mind after activation does not qualify under the unused-account cancellation rule.
The programme fee pays for service access, rather than a deposit or investment. Other refund grounds, technical failures and payment errors are covered separately in the سياسة الاسترداد. Mandatory consumer rights remain reserved.
What to send support
- Provide the name/email used for the order, the order ID and purchase date.
- Explain the reason for the request and whether the account has been accessed. Include relevant evidence.
- Send the request through the published support/contact channels; do not send passwords or full payment credentials.
Requests are reviewed within 5–7 business days. Approved refunds are processed within 10–14 business days to the original payment method and currency. Processing or conversion fees may be deducted as described in the policy.
A reward-linked fee refund is different
The automatic programme-fee refund with an approved reward is a separate programme benefit. Its milestone depends on the programme, and each account counts its own approved rewards. It does not extend the unused-account cancellation window or make every type of charge refundable.
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Contact support with the question and your account ID, if you have one. Never send your password.
